Accessibility statement for the Norfolk and Waveney Health and Care Partnership

This accessibility statement applies to the following domain only

This website content is managed by NHS Norfolk and Waveney CCG with support from its partners from within the Norfolk and Waveney Health and Care Partnership. The website is hosted and the technical side is managed by Midlands and Lancashire CSU.  We want as many people as possible to be able to use this website. That means you should be able to:

  • change colours, contrast levels, and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • All videos including those ‘Livestreamed’ are hosted on our YouTube Channel which includes the options of speech to text, translation into a variety of languages, and the addition of closed captions.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of the text
  • most older PDF documents are not fully accessible. But can be read with screen reader software
  • you cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • call 01603 257000

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us on the details above.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices are closed at the moment due to COVID-19.

We may be able to provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Some of our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

You can contact us using the details above.

Technical information about this website’s accessibility

The Norfolk and Waveney Health and Care Partnership is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Many of the older PDF documents are not fully accessible but can be read by the screen reader provided, many of the hyperlinks on our website do not have alternative text useful for screen readers, and alternate text is not provided for many images on the website. We plan to resolve many of these issues by Jan 2021.

When we publish new content we’ll make sure our use of images, links, videos, and PDFs meet the accessibility standards.

What we’re doing to improve accessibility

We have installed a software called BrowseAloud.

BrowseAloud graphic duplicated from top of the website

BrowseAloud is a web accessibility toolbar that helps you to make your website more inclusive for all. It provides your web visitors with instant access to supportive features, helping to reduce barriers between your digital content and your diverse online audiences.

It’s a simple addition to any website, offering an easy and effective way to provide your visitors with a better online experience.

Graphics showing different functions of Browsealoud

Preparation of this accessibility statement

This statement was prepared on 23 September 2020 by Ian Wakefield (of NHS Norfolk and Waveney CCG) following completion of the Introduction to Web Accessibility course run by W3C Web Accessibility Initiative (WAI). It was last reviewed on 23 September 2020.

This website was last tested on 23 September 2020. The test was carried out by Ian Wakefield from NHS Norfolk and Waveney CCG.