Receptionists are often the first person NHS patients will see, and work alongside clerks, health records staff and other admin staff. They make excellent use of customer service skills and admin skills when welcoming patients to a hospital, clinic, health centre or NHS headquarters.
What does a Receptionist do?
- Book patients in for their appointments
- Enter patients’ details on to the computer systems
- Ensure that the correct patient has arrived for the correct appointment
- Direct patients on where to wait or where to go within the department
- Take phone calls and redirecting to other members of staff when needed
- Book appointments by phone
- Answer queries from patients, visitors and other staff
- Other admin tasks such as filing, chasing up reports, photocopying, data input, ordering stationary and work processing
- You should receive training on the job, but you do need to have good IT skills, be well organised, have excellent customer service skills and be skilled at communication
- Gaining a qualification relevant to the role through an NVQ is a great opportunity to increase the likelihood of attaining this role